(New York, June 2, 2008) 1-800-Translate, a leading translation and multilingual services company, today announced the introduction of a new telephone interpretation service that makes professional linguists immediately available through cutting-edge computer technology.

The service, which is available 24 hours a day, seven days a week, 365 days a year, requires no advance notice, set-up charges, service charges, or surcharges for nights or weekends. Service is billed by the minute and prorated to the second. Clients are only billed for the time the interpreter is on the line, with no minimum call duration.

Once signed up, customers simply dial a toll-free number and input access and language codes to be connected to one of over 3,000 professional, certified linguists for sessions in any of over 150 languages. Average connect time is 25 seconds. Live customer care representatives are available as well.

“What we are seeing is how extraordinary back-end computer-processing power can support the work of human linguists to bring a seamless communication experience to the customer on the front end,” said Ken Clark, COO of 1-800-Translate. It’s the ‘long tail’ as applied to communication, allowing customers access to the best interpreter in the world for their specific language and need.”

The strength of the technology, according to the company, is the customization it offers customers in vertical areas requiring industry-specific terminology, such as healthcare, legal, insurance, government, import/export, banks/financial, and airline/travel. With skills-based call-routing, a customer can instantly find the right interpreter based on professional expertise, skill set and location. Customized management reports are available, and customers can go on-line to track their usage minute-by-minute.

All interpreters are native-level masters of both English and the target language, have a minimum of three-years consecutive interpreting experience, have achieved a 4+ ILR Skill Level, and are members of or accredited by a professional association, such as ATA, AIIC, NAJIT, CHIA and IMIA. Interpreters possess a range of knowledge characteristic of a person with at least a BA or equivalent, and extensive vocabulary ranging from formal language to colloquialisms and slang.

The service is backed by well-established quality assurance processes and comprehensive customer training and support. As with all of 1-800-Translate’s work, complete confidentiality is assured.

The system is designed for stability, reliability and redundancy, and has been independently tested as 99.999% reliable. In a third-party stress-testing of the system by CT Labs, the converged communications industry’s premier testing service, the system won a coveted ‘approved’ rating for stability and reliability.

For over two decades, 1-800-Translate has been a leader in translation, interpreting and other multilingual services, including localization, coding/indexing, transcription, recording/voiceovers, and more. For clients ranging from Fortune 500 companies to small businesses across a wide range of industries, 1-800-Translate provides services in 150 languages. 1-800-Translate is located in New York City, across from the United Nations. For more information: www.1800Translate.com.

Contact: Janneth Alfaro
212-818-1102 x205
jalfaro@1-800-Translate.com