You can improve the quality of your non-English telephone conversations by keeping these easy tips in mind.

1. Let the 1-800-Translate know about the language and subject of the call.
We have interpreters trained in medical, insurance, financial, and legal terminology, among other fields.

2. Brief the Interpreter on the subject of the call.
After introducing yourself, summarize what you wish to accomplish, and give any special instructions or information. This will help the translator to help you expedite the call.

3. Keep time constraints in mind.
Because telephone interpretation requires communication not only from one language to another, but also across cultures, a bilingual conversation can take up to two and a half times longer than it does in English. It is often helpful to prepare a list of questions or talking points in advance to keep the conversation focused.

4. Speak in the first person.
Speak directly to the person you are calling, not to the interpreter. Do not have a private conversation with the interpreter when the other party is on the line.

5. Keep it simple.
For increased interpreter accuracy, keep your statements short and simple. Pause frequently to allow the interpreter time to convey your point to the other party. Avoid using slang, jargon, acronyms or technical terms that may not interpret well into other languages.

6. Clarify points right away.
As you would in any conversation, you may have to clarify the points that a limited English speaker does not understand. If you need to clarify a point, ask the interpreter right away. It is difficult for the interpreter to both interpret and recall the conversation.

7. Keep lines clear.
Clear lines make it easy for interpreters to hear and be heard, and are key for understanding and accuracy.

For best results:

• Use a regular hand-held receiver on a land line, or a good headset or speaker phone in a quiet location.
• Avoid cell phones, VOIP, and extended call loops.
• Have our dispatcher make the outbound call to keep call routing simple and efficient.